Shipping policy

Shipping Policy

Shipping & Delivery

At IMMI MILANO, we are committed to delivering your order safely, reliably, and with clear information about shipping and delivery. This Shipping Policy explains where we ship, estimated delivery times, shipping costs, tracking information, and how shipping-related issues are handled.

1. Shipping Locations

We currently ship to customers in the United States and United Kingdom.

Orders are fulfilled through our international logistics partners and delivered to customers at the shipping address provided at checkout.

United States

We offer shipping throughout the United States.

United Kingdom

We offer shipping throughout the United Kingdom.

2. Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders placed before 5:00 PM Eastern Time (ET) are typically processed the same or the next business day. Orders placed after this time will begin processing on the following business day.

Orders are processed and dispatched Monday through Saturday, excluding public holidays.

Before dispatch, each order undergoes a final quality inspection.

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number and available carrier information.

3. Shipping Costs

United States

We offer Free Standard Tracked Shipping on all orders shipped within the United States.

There is no minimum purchase requirement for free shipping.

United Kingdom

We offer Free Standard Tracked Shipping on all orders shipped within the United Kingdom.

There is no minimum purchase requirement for free shipping.

Any optional shipping services or additional shipping charges, if available, will be clearly displayed during checkout before the order is completed.

4. Estimated Delivery Times

Delivery times vary by destination.

United States

  • Processing Time: 1–3 business days

  • Transit Time: 5–12 business days

  • Estimated Total Delivery Time: 6–15 business days

United Kingdom

  • Processing Time: 1–3 business days

  • Transit Time: 5–8 business days

  • Estimated Total Delivery Time: 8–11 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to courier operations, customs clearance, weather conditions, public holidays, or periods of unusually high shipping demand.

5. Shipping Carriers

Orders are shipped using trusted international logistics and delivery partners.

Depending on the destination and delivery address, shipments may be handed over to a local postal or courier service for final delivery.

All standard shipments include tracking where available.

6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take up to 24 hours after dispatch to become available.

You can also monitor your shipment using the Track Order page on our website.

7. Delivery Delays, Customs, and Delivery Issues

While we work with reliable logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Customs clearance procedures

  • Carrier operational delays

  • Severe weather

  • Public holidays

  • High seasonal shipping volumes

  • Other unforeseen logistical disruptions

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Customers are responsible for providing a complete and accurate shipping address at checkout. Incorrect or incomplete address information may result in delivery delays or failed delivery.

For orders shipped to the United Kingdom, customs or import procedures may affect delivery times where applicable.

8. Lost or Missing Packages

If your order has not arrived within 20 business days after the maximum estimated delivery timeframe, please contact our customer support team.

Please include your order number so that we can investigate the shipment with the relevant delivery carrier.

Once the shipping carrier confirms that a package has been lost in transit, we will work with you to resolve the issue in accordance with our applicable policies.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

Trade name: IMMI MILANO
Legal entity: IMMI MARKETING LLC
Phone: +1-904-935-0714
Email: info@immi-milano.com
Business address: 1165 14th Street North, Jacksonville Beach, FL 32250, United States
Business hours: Monday–Friday, 9:00 AM – 6:00 PM EST
Typical response time: Within 2–5 hours during business days.

IMMI MILANO

We aim to provide reliable, trackable shipping and clear delivery information for every order.