Refund policy


Returns & Refunds Policy

At IMMI MILANO, we want you to shop with confidence. This Returns & Refunds Policy explains your rights to return eligible products, request a refund, and cancel an order. It also outlines how refunds are processed and how to contact us for assistance.

This policy applies to customers in the United States and United Kingdom. Where applicable, customers in the United Kingdom retain all statutory consumer rights provided under UK law. Nothing in this policy is intended to limit or exclude rights that cannot legally be excluded.

1. 30-Day Return Policy

You may request a return within 30 calendar days of receiving your order, subject to the conditions described in this policy.

For standard change-of-mind returns, products should be returned in their original condition, with original packaging, tags, accessories, and protective materials where applicable.

For clothing and other products, customers may inspect and try items to the extent reasonably necessary to determine their nature, characteristics, and functionality.

Proof of purchase or your order number is required.

We do not charge any restocking fees.

For customers in the United Kingdom, this 30-day return policy is provided in addition to applicable statutory cancellation rights described below.

2. Return & Refund Eligibility

Change of Mind

If you wish to return an item because you have changed your mind:

  • Your return request must be submitted within 30 calendar days of delivery.

  • The item should be returned in its original condition, with original packaging, tags, accessories, and protective materials where applicable.

  • Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.

  • Any shipping charges paid at the time of purchase are handled according to the applicable law for your country.

Once your returned item has been received and approved after inspection, your refund will be issued to your original payment method within 5–10 business days, subject to the statutory refund timeframes applicable to your country.

You may also choose to receive store credit where available.

For customers in the United Kingdom, statutory cancellation rights described in Section 3 apply independently of this 30-day return policy.

Wrong Product Received

If you receive a product different from the one you ordered:

  • Please notify us within 30 calendar days of delivery.

  • Include your order number and clear photographs of the item received.

Minor differences in colour or appearance caused by lighting, screen settings, or manufacturing batches are not considered incorrect products.

If we confirm that the wrong item was shipped, we will provide, at your choice:

  • A replacement, or

  • A full refund.

IMMI MILANO will cover all return shipping costs for confirmed shipping errors.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect:

  • Please notify us within 30 calendar days of delivery.

  • Include clear photographs or videos showing the damage or defect, along with photographs of the packaging where applicable.

Once your claim has been verified, you may choose between:

  • A replacement product, or

  • A full refund.

IMMI MILANO will cover all return shipping costs for confirmed damaged or defective products, subject to applicable law.

Nothing in this section limits any statutory rights relating to faulty, defective, or misdescribed goods.

Item Not Received

If your order has not arrived within 7 business days after the maximum estimated delivery timeframe, please contact us.

We will investigate the shipment with the shipping carrier.

If the package is confirmed as lost, you may choose between:

  • A replacement shipment, or

  • A full refund,

subject to applicable law.

Refunds are processed within 5–10 business days after the investigation has been completed, subject to any statutory refund requirements.

3. United Kingdom – Statutory Cancellation Rights

For customers in the United Kingdom purchasing qualifying goods online, you generally have a statutory right to cancel your purchase within 14 days from the day after you receive the goods, without giving a reason.

After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.

This statutory cancellation right is separate from our additional 30-day return policy.

How to Exercise Your Statutory Cancellation Right

To exercise your statutory cancellation right, please contact us at:

info@immi-milano.com

Please provide your order number and clearly state that you wish to cancel your purchase.

You may also contact us using any other clear written statement indicating your decision to cancel.

Condition of Goods

When exercising your statutory cancellation right, you may handle and inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functionality, as you would reasonably be able to do in a physical store.

If the goods have been handled beyond what is reasonably necessary and their value has been diminished as a result, we may make a deduction from the refund where permitted by applicable UK law.

Return Shipping

Unless otherwise required by law or agreed by IMMI MILANO, customers exercising the statutory cancellation right are responsible for the direct cost of returning the goods.

For defective, damaged, incorrect, or misdescribed goods, IMMI MILANO will handle return costs as required by applicable law.

Refunds for Statutory Cancellations

When you exercise a valid statutory cancellation right, we will refund the payments we are required to refund under applicable UK law.

This generally includes the cost of the least expensive standard delivery option offered at the time of purchase. Additional costs paid for an upgraded delivery service are generally not refundable beyond the cost of the standard delivery option.

We may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.

4. Order Cancellations

Orders may be cancelled before they have been processed or dispatched, subject to applicable law.

Once an order has entered processing or has been shipped, it may no longer be possible to cancel it before delivery.

For customers in the United Kingdom, statutory cancellation rights described in Section 3 remain available where applicable, even if an order has already been processed or dispatched.

If you no longer wish to keep an item after delivery, you may request a return in accordance with this policy.

5. How to Request a Return

To request a return or refund, please contact us at info@immi-milano.com and include:

  • Your order number

  • The reason for your request, if applicable

  • Photographs or videos, if applicable

For UK statutory cancellations, you are not required to provide a reason.

Our customer support team will review your request and, if applicable, provide you with return instructions and the appropriate return address.

Please do not send items back without contacting us first, as we need to provide the appropriate return instructions.

For your protection, we recommend using a trackable shipping service when returning eligible items.

6. Refund Processing

Once your returned item has been received and inspected, or a shipping issue has been resolved, approved refunds will be processed within 5–10 business days, except where applicable law requires a different timeframe.

For UK statutory cancellations, refunds will be provided within the timeframe required by applicable UK law.

Refunds are issued to the original payment method used for the purchase unless you request store credit and such an option is available.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.

7. Non-Returnable Items

The following items are not eligible for our voluntary 30-day return policy where permitted by applicable law:

  • Custom-made or personalized products

  • Products sealed for hygiene or safety reasons once opened, where applicable

  • Gift cards

  • Products marked as Final Sale on the product page

These exclusions do not affect your statutory rights where applicable.

In particular, exclusions cannot be used to remove statutory cancellation or consumer rights that legally apply to a UK purchase.

8. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your eligible product for a refund or store credit and place a new order, subject to availability.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Trade name: IMMI MILANO

Legal entity: IMMI MARKETING LLC

Florida LLC number: L26000099147

Phone: +1-904-935-0714

Email: info@immi-milano.com

Business address: 1165 14th Street North, Jacksonville Beach, FL 32250, United States

Business hours: Monday–Friday, 9:00 AM – 6:00 PM EST

Typical response time: Within 2–5 hours during business days.

10. Your Statutory Rights

This policy is intended to provide clear information about our returns, refunds, and cancellation procedures.

Nothing in this policy excludes, restricts, or limits any statutory consumer rights that cannot legally be excluded.

Where applicable law provides customers with rights that are more favourable than the terms of this policy, those statutory rights will apply.